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error on loading vedios

M
Mohini Post on 11/10/2018

i am not able to watch Module7 videos and after provding password..it just goes to indefeinte processing & shows as Starting Webex but webex nevers launches & video never plays..

D

Instructor

demo Reply on 16/10/2018

Are you using win 7?

D

Instructor

demo Reply on 01/11/2018

This has been fixed
Please follow these steps

1) Download, install webex removal tool and remove webex completely
https://collaborationhelp.cisco.com/article/en-us/WBX000026378
2) Restart PC
3) Do this setting in IE
Internet Explorer >> More options > Advanced Tab > Enable TLS1.2
Then try to play videos in Mozilla/IE
4) Try to play in mozilla. It will ask to download exe. Please download and install webex exe for mozilla and then player will launch in 2 min
5) For chrome, please install the webex exe from following link and then try to play
https://chrome.google.com/webstore/detail/cisco-webex-extension/jlhmfgmfgeifomenelglieieghnjghma/